Our Terms and Conditions
Please note that these Terms were last updated on 3rd August 2023.
Black Rooster Franchising Ltd operates as a registered company in Scotland under company number SC635071. Our registered office is located at 21 West Nile Street, Glasgow, G1 2PS (the “Company”).
Our online presence includes the following platforms:
- blackroosterperiperi.com (the “Black Rooster Peri Peri Website”),
Each of these is referred to as a “Website” and collectively as the “Websites.”
Additionally, we offer the Black Rooster Peri Peri mobile app (the “Black Rooster Peri Peri App”).
You may only place orders for store collection via our Sites if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted by our Franchisee. Your contract with the Franchisee is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered from the correct Store.
If you place an order in a Store, your contract will be formed when you receive your receipt of purchase.
You are responsible for ensuring that any store preferences and ‘saved order’ details are up to date, along with your payment card information. If your saved store preferences indicate that you wish to order for collection from a particular store, please check your order confirmation email carefully in case your preferred store is unable to fulfil your order.
In the unlikely scenario that you place an order on our Sites for collection from a store that is unable to fulfil your order, for example, if the store is closed, your order may be redirected to an alternative open local store. You should check your order confirmation email carefully before travelling to collect your order. Please contact the store, using the contact details found on our website straight away if your order has been redirected to an alternative store and you wish to cancel your order.
Our Franchisees provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from a Franchisee. All food preparation and deliveries are the sole responsibility of the Franchisee accepting your order.
All products are subject to availability. In most cases, our Franchisee will offer an alternative for any out-of-stock item. Some Franchisees do not sell all of our products.
For full ingredient lists, nutritional and allergen information see our Allergen and Nutritional Information pages.
Stores are busy working environments and there is a risk of cross-contamination between ingredients. If you have an allergy we kindly ask that you do not order online. Instead, please telephone your chosen Store and inform your order-taker at the Store directly in full of your allergies.
We do have a number of options available for vegetarians which are indicated on our menus.
However please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain.
Some products may have been previously frozen.
The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the portions can vary and products you order may vary slightly from those images.
We do not offer delivery direct and instead work with the following partners:
- Just Eat
- Uber Eats
For any questions regarding complaints and refunds, these should be addressed via your delivery operator direct.
You have the right to cancel an order by telephoning the relevant Store. If you wish to cancel an order after food has been used to start preparing it, you may, at the Franchisee’s sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that the Franchisee needs to cancel your order after it has been accepted, the Franchisee will notify you. We and our Franchisees reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we or our Franchisees cancel. Any payment made prior to an order being cancelled by us or our Franchisee will typically be reimbursed using the same method originally used by you to pay for your purchase.
Prices are as quoted on our menus, Sites and/or in store and may change from time to time, although changes will not affect orders already placed (unless the prices are clearly wrong or arise due to a technical error). Prices include VAT. Prices are set by each Franchisee and will vary between Stores. Each Franchisee will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
Payments, for orders placed via the Sites, are made directly to franchisees via our payment partner, 5Loyalty.
Payments, for orders placed in stores, are made directly to the Franchisee.
If we and/or a Franchisee fail to comply with these terms, we and/or the Franchisee (as applicable) are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we and/or the Franchisee (as applicable) are not responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is reasonably foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us and the Franchisee at the time of your purchase.
We and our Franchisees only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We, and our Franchisees, do not exclude or limit our liability for:
- death or personal injury caused by our, or our Franchisee’s, negligence;
- fraud or fraudulent misrepresentation; or
- any liability which cannot legally be limited or excluded.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause is not intended to limit any rights you have in law.
If you wish to contact us or a Franchisee at any time, you should contact us using the details which can be found in the ‘Locations’ section of our website.
We and our Franchisees will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. This is sometimes called a force majeure event which just means that the event is one we cannot foresee or control. In these terms, we refer to those events as an “Uncontrollable Event”.
An Uncontrollable Event includes any act, event, omission or accident beyond both our reasonable control or the reasonable control of the Domino’s Family and includes in particular the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
- impossibility of the use of public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; or
- non-performance by suppliers or subcontractors.
If we or our Franchisees fail to insist that you perform any of your obligations under these terms and conditions, or if we or our Franchisees do not enforce our rights against you, or delay in doing so, that will not mean that we or our Franchisees have waived our rights against you or that you do not have to comply with those obligations. If we or our Franchisees waive a default by you, this will only be done in writing, and will not mean that we or our Franchisees will automatically waive any later default by you.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
We or our Franchisees may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
We have the right to amend these terms and conditions from time to time. Those changes will not take effect to existing contracts or retrospectively, meaning that if you have placed an order which is subject to our terms and conditions, that contract will continue unaffected, but any order placed after the date of newly published terms will be subject to those new terms. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
These terms are governed by the laws of Scotland and you can bring legal proceedings in respect of the products in the Scottish courts.